Account

If the lost profile has a Linking to the mail, you can restore it yourself.

To do this, go to settings, tab Main settings → Linkings. Then enter the mail data and you can log in to your account.

If you have forgotten your account password and can't access your game account, you can easily reset your password in the game settings, under "Link account". Enter your email and click "Forgot Password". After that, information with a new password will be sent to the specified email. When checking your email, do not forget to check your spam folder.

---

If you forgot your password, but you have access to your account, you can reset your password in your Personal Area, in Profile - Options - Reset Password. Click once on Reset Password and a new password will be sent to the email your game profile is linked to. When checking your mail, do not forget to check your spam folder.

---

---

In case your game profile is not connected with the e-mail or you do not remember your e-mail address, to restore the profile you have to contact the technical support service indicating the following data about your lost profile (all that you remember)

1. ID (the ID is in the game settings);

2. Nickname (profile name);

3. Level;

4. The approximate amount of gold and silver on the account.

You can delete your account in Personal account.

Important information. Please read the information below carefully before deleting your game profile.

- The process of account deletion takes 14 days.

- After starting the process within 10 days you can contact the technical support ([email protected]) to interrupt the process of deletion.

- During the deletion process the Account will be blocked.

- After the process is finished data from the Account will be deleted irretrievably.

- You won't be able to restore the payments from the deleted Account.

- Clan commanders must transfer or delete the clan before deleting the Account.

After reading the information about deleting an account, you can delete your in-game profile.

If you want to permanently delete your game account:

1. Contact tech support for a complete deletion of your game profile data.

2. After confirming the account deletion your game profile will be blocked for 60 days and then all data will be permanently deleted. You can cancel deletion within 45 days.

Important! If you do NOT want to delete your game account, please do NOT delete your profile in Personal Area and do NOT request a complete deletion of your game account from Technical Support.

---

---

If you have any suspicious activity on your player account, your player profile can be blocked.

If your profile is blocked, you can contact technical support to clarify the situation, specifying the data of your blocked profile: ID, nickname, level.

The player profile can be blocked by the anti-cheat system in connection with suspicious activity in the game, or in other situations specified in the rules of the game.

More information on the blocking of the game profile, you can find in the section "violations and penalties".

To link your profile, go to Settings → Link → Mail. Enter your email details and come up with a password. Wait for a confirmation email at the email address you specified. After successful email confirmation you will be able to restore your game profile on your own or log in to your account from any device. 

If you didn't receive the confirmation e-mail, you need to check your spam folder. 

Mainsettings - Account linking

---

---

@Mail - Link

---

---

Registration - Email - Password - OK

---

---

To log into your game profile from another device, you need to log into the game on another device - Game Settings - Linking. Then enter your email and password from your game account, then your game profile will load.

If your game profile is not linked to your email account, you will need to link your game profile to your email account in order to log in to your game account on another device.