Account

If the lost profile has a Linking to the mail, you can restore it yourself.

To do this, go to settings, tab Main settings → Linkings. Then enter the mail data and you can log in to your account.

If you have forgotten your account password and can't access your game account, you can easily reset your password in the game settings, under "Link account". Enter your email and click "Forgot Password". After that, information with a new password will be sent to the specified email. When checking your email, do not forget to check your spam folder.

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If you forgot your password, but you have access to your account, you can reset your password in your Personal Area, in Profile - Options - Reset Password. Click once on Reset Password and a new password will be sent to the email your game profile is linked to. When checking your mail, do not forget to check your spam folder.

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In case your game profile is not connected with the e-mail or you do not remember your e-mail address, to restore the profile you have to contact the technical support service indicating the following data about your lost profile (all that you remember)

1. ID (the ID is in the game settings);

2. Nickname (profile name);

3. Level;

4. The approximate amount of gold and silver on the account.

You can access your personal account through the information tab in the upper left corner.

In your Personal Area you can:

- Go to the Knowledge base page.

- Manage a Fleet or create your own Fleet.

- View tournament information.

- Configure the chat region.

- Customize Blacklist.

- Reset or change password from profile.

- Activate a promo code.

- Delete your account.

- Contact Technical Support.

- Make in-game purchases and buy gifts.

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You can delete your account in Personal account.

Important information. Please read the information below carefully before deleting your game profile.

- The process of account deletion takes 14 days.

- After starting the process within 10 days you can contact the technical support ([email protected]) to interrupt the process of deletion.

- During the deletion process the Account will be blocked.

- After the process is finished data from the Account will be deleted irretrievably.

- You won't be able to restore the payments from the deleted Account.

- Clan commanders must transfer or delete the clan before deleting the Account.

After reading the information about deleting an account, you can delete your in-game profile.

If you want to permanently delete your game account:

1. Contact tech support for a complete deletion of your game profile data.

2. After confirming the account deletion your game profile will be blocked for 60 days and then all data will be permanently deleted. You can cancel deletion within 45 days.

Important! If you do NOT want to delete your game account, please do NOT delete your profile in Personal Area and do NOT request a complete deletion of your game account from Technical Support.

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Your profile will remain with you when you change the region (server). Choose the one that suits you best by location (located closer to you). You can change the server in the game settings.

If you have any suspicious activity on your player account, your player profile can be blocked.

If your profile is blocked, you can contact technical support to clarify the situation, specifying the data of your blocked profile: ID, nickname, level.

The player profile can be blocked by the anti-cheat system in connection with suspicious activity in the game, or in other situations specified in the rules of the game.

More information on the blocking of the game profile, you can find in the section "violations and penalties".

Unfortunately, in-game it is not possible to delete or change the e-mail link. 

You can change your nickname in the game settings — Genegal. Click on your current nickname, enter the new nickname and click Change. After this your nickname will be changed and the gold for changing your nickname will be deducted from your profile.

Important! The first nickname change is free of charge. All following changes of the nickname are paid.

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Your geo-location is the responsibility of your provider. We do not have our own mechanism to determine this. 

On Monday your IP-address will be updated, but the correct determination depends on your provider.

If you have problems with the change of country/region, you should also check your device for programs that change your geo-location (VPN).

VPN programs may also affect the display of your country/region.

The game does not allow you to change your region manually. All geo-location information is provided by your service provider.

You can find your ID in the settings menu. For this press gear-wheel icon in the upper left corner. 

Unfortunately it's not possible to set an avatar in the game.

To link your profile, go to Settings → Link → Mail. Enter your email details and come up with a password. Wait for a confirmation email at the email address you specified. After successful email confirmation you will be able to restore your game profile on your own or log in to your account from any device. 

If you didn't receive the confirmation e-mail, you need to check your spam folder. 

Mainsettings - Account linking

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@Mail - Link

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Registration - Email - Password - OK

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To log into your game profile from another device, you need to log into the game on another device - Game Settings - Linking. Then enter your email and password from your game account, then your game profile will load.

If your game profile is not linked to your email account, you will need to link your game profile to your email account in order to log in to your game account on another device.

Remember that sending a message could take from several minutes to 24 hours. If you didn't receive the letter during 24 hours, please, contact technical support of the game. Don't forget to check Spam folder before writing. 

If you received a letter, followed a link and saw such text "You have specified incorrect information about the following email account. The link may also have expired." - it means that while registration you pressed "Ok" button several times and several letters were sent to you. Wait for the last letter and follow the link. Also remember that you need to confirm a registration within 24 hours after receiving a letter. Otherwise the link will be expired.